POLICY

 

 

QUALITY ASSURANCE

 

We aim for the highest quality in our performances and our relationships. We take pride in our work. We maintain the quality of what we do through constant ongoing review with our clients, suppliers and talent. We welcome feedback in order to improve wherever possible.

 

ETHICS

 

We always conduct our own services honestly and honourably, and expect our clients, suppliers and talent to do the same. Our ideas, concepts, business processes and training take proper account of ethical considerations, together with the protection and enhancement of the moral position of our clients, suppliers and talent.

 

DUTY OF CARE

 

Our actions and productions will always conform to relevant law, and we believe that all businesses and organisations should avoid causing any adverse effect on the human rights of people in the organisations we deal with, the local and wider environments, and the well-being of society at large.

 

CONFLICT OF INTEREST

 

Where a production service is provided on the basis as a custom made show, due to its unique creative nature, ideas, concepts and production services, we will not provide the same service to a direct competitor of a client without their prior permission.

 

CONTRACTS

 

Our contract will usually be in the form of a detailed proposal, including ideas, concepts, activities, costs, and deliverables. The quality of our service and the value of our support provide the only true basis for continuity. We always try to meet our clients’ contractual requirements.

 

FEES

 

We provide high quality, unique, specialized productions at competitive rates. We propose entertainment solutions which accommodate our clients’ available budgets and time constraints, and do not offer discounts.  Wherever possible we state our fees well in advance of rehearsal and performance dates, so that clients may plan for timely payment.

 

SUPPLIERS AND TALENT

 

We value the time and professionalism of our suppliers and talent and ensure that the fees we pay reflect the high quality of the services they provide. As such we do not generally ask talent and suppliers to volunteer their services.

 

INTELLECTUAL PROPERTY AND CREATIVE RIGHTS

 

We retain the creative rights in, and ownership of, all intellectual property that we create unless agreed otherwise in advance with our clients. In return we respect the rights and intellectual copyright vested in our clients’, suppliers’ and talent’s intellectual property.

 

CONFIDENTIALITY

 

We are committed to maintaining the highest degree of integrity in all our dealings with potential, current and past clients, both in terms of normal commercial confidentiality, and the protection of all personal information received in the course of providing the business services concerned. We extend the same standards to all our clients, suppliers and talent.

 

PROFESSIONAL CONDUCT

 

We conduct all of our activities professionally and with integrity.

 

EQUALITY AND DISCRIMINATION

 

We always strive to be fair and inclusive in the provision of our services and in our actions, and we are not influenced in our decisions, actions or recommendations by issues of gender, race, creed, colour, age or personal disability. We will, however comply with the performance brief and concept as prescribed by our clients,

 

 

 

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